Products

• Do you offer any sizes and shapes other than those listed on the website?
• What size is the font on the sign?
• May I choose the type of material my design is printed on?
• What colors do you have available?
• Will the printed product look exactly like the design proof displayed on my monitor?
• If I have a double-sided sign, how do I modify the sign so that the arrows are pointing in the same direction?
• How durable are the signs?
• Does my sign order include any posts, frames or stakes for hanging or displaying purposes?
• Do the signs come with holes so I can hang them or attach them? If not, will you drill holes for me?
• What is your product guarantee?

Customizing Your Sign

• What kind of image should I use for a photograph?
• What kind of image should I use for a logo or clipart?
• Where can I get a high quality image for my sign?
• How can I tell if my image is good?
• Does Rent-A-Banner offer imaging services?
• How do you decide the 'recommended size' for my image, and the 'viewable distance'?

Placing An Order

• How do I know that you received my order, and how do I obtain a receipt?
• What if I didn’t receive my order confirmation?
• May I make a correction to my order after it has been submitted?
• What is your cancellation policy?

Shipment / Delivery

• What is your turnaround time?
• Is there any way to put a rush on my order?
• How do I track my order?
• My product contains a defect or is damaged, what can be done?

Billing and Account Information

• What types of payment do you accept?
• Do you offer payment “terms”?
• Do you charge Finance Charges?
• May I use a credit card with someone else’s name?
• What is your refund policy?
• Do you offer any discounts?
• How do you determine pricing for sign orders?